About this store
Ontheline is an online retailer established in 2013. Since "opening shop", Ontheline has become one of the top selling bidorbuy sellers in South Africa. We offer customers a diverse choice of products – including homeware, toys, kitchenware, electronics, and solar products.
Ontheline promises to provide our customers with exceptional customer service, a great shopping experience, low prices and a number of safe and secure payment options. We have very strict service level agreements in place with delivery.
All goods are offered a subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute, we will cancel your order and issue a you a full refund.
We offer a diverse range of paying methods for your convenience. such as Visa, Master card. Payfast .Debit card, EFT and Mobi Credit
Ontheline utilizes an in-house courier and endeavours to deliver all its items with 3 - 4 working days and often effects delivery in 1 - 2 working days. Shipping is restricted to South Africa and no delivery will take place outside it's borders.
All Orders placed over weekends only ship On Mondays
Please note we do not deliver to PO Box’s
If you receive any goods in a damaged condition, we may ask you to provide proof of the damage in a form of a picture, once proof has been received and assessed and it’s the manufactures fault we will than dispatch you a new items and collect the faulty one upon delivery
All refunds/returns are strictly followed as per the relevant stipulations of the Consumer Protection Act.
In addition to your statutory rights, if you change your mind we will happily exchange or refund your item/s providing the following conditions have been met:
1. The items are returned within 7 days of the purchase date and the original sales receipt is present.
2. Items must be in original condition as purchased, with all labels/tickets attached. Garment must not have been worn.